Information we collect
If you only use the contact form to request information (without scheduling an approval appointment) we will not use your email address for any purpose other than to reply to your request for assistance.
How we use your information
We use the information we collect in various ways, including to:
- Provide the services you are signing up for per the "Information we collect" section above
- Send you email messages in order to provide the tele-medicine services you seek
- Send you email messages regarding information pertinent to your usage of cannabis, which you can opt-out of at any time
- Send you email messages regarding products and other services we may offer, which you can opt-out of at any time
- Send you email messages reminding you to renew your approval when it is close to expiring, which you can opt-out of at any time
- If you opt-in, send you a text message when the physician is ready to start your approval
- Find and prevent fraud
Physician Approval Network follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.
Cookies and Trackers
For more general information on cookies, please read "What Are Cookies" from Cookie Consent.
CCPA Privacy Rights
Under the CCPA, among other rights, California consumers have the right to:
- Request that a business that collects a consumer's personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.
- Request that a business delete any personal data about the consumer that a business has collected.
- Request that a business that sells a consumer's personal data, not sell the consumer's personal data.
- If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
Another part of our priority is adding protection for minors while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.
Physician Approval Network does not knowingly collect any Personal Identifiable Information from minors (under the age of 18). If you think that your minor child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.
We are committed to protecting health information about you. This notice applies to all the records generated and/or received by our Physicians, if you have any questions regarding this notice please contact the physician’s office. Our pledge regarding your health information is backed-up by federal law. The privacy and security provisions of the Health Insurance Portability and Accountability Act (“HIPAA”) requires us to make sure that: health information that identifies you is kept confidential and private, that this notice of our legal duties and privacy practices with respect to information about you is available, that we follow the terms of HIPAA that are currently in effect. How we may use and disclose protected health information about you:
For treatment: We may use health information about you to provide you with healthcare treatment and services. We may disclose information about you to doctors, technicians or other personnel who are involved in your treatment. We will notify you prior to disclosing any information and obtain an additional consent from you at that time. To Avert a Serious Threat to Health/Safety: We may use and disclose health information about you when necessary to prevent a serious threat to your health and safety or the health and safety of the public; any disclosure, however, would only be to someone able to prevent the threat.
Health Oversight Activities: We may disclose health information to a health oversight agency for activities authorized by law. These oversight activities include, for example, audits, investigations, inspections and licensure. Lawsuits and Disputes: We may disclose health information about you in response to an order issued by court/ administrative tribunal, subpoena, discovery request, or other lawful process by someone else involved in the dispute; but only after efforts have been made to tell you about the request and you have time to obtain an order protecting the information requested.
Law Enforcement: We may release health information in response to a law enforcement official for: a verification call, court order, subpoena, warrant, summons or similar process (only after efforts have been made to tell you about the request and you have had time to obtain an order protecting the information requested), or in an instance of criminal conduct at our facility. We will disclose health information about you when required to do so by federal, state or local law.
Your Rights Regarding Your Health Information
Right to Inspect and Copy: You have certain rights to inspect and copy health information that is related to you specifically the request inspection and copying of your health information please contact the physician’s office. If you request a copy we will charge a $25 fee for the costs of locating, copying, and/or mailing services associated with your request.
Right to Amend: You have the right to request an amendment for as long as we keep your health information. We may deny your request for an amendment if it is not the form provided by us, does not include a reason to support the request, or if the information was not created by us or if the information is accurate and/or complete.
Right to Issue a Complaint: If you believe your privacy rights been violated, you may file a complaint with the physician’s office or with the Department of Health and Human Services. All complaints must be submitted in writing.
Right to an Accounting of Disclosures: You have the right to request a list of disclosures of your health information we have made, except for dates of dispensary and/or law enforcement verification. To request this list of disclosures please contact us. We will charge you $25 for this list of disclosures; we will mail our response within sixty days of receiving the request.
Right to Request Restrictions: You have the right to request a restriction or limitation on the health information we use or disclose about you. If you completely revoke your permission, we will no longer try to obtain records or disclose health information about you. We are unable to take back any disclosures that we have already made with your permission, and we are required to retain the records of the care that we provided you with. You also have the right to request that we communicate with you about health matters in a certain manner or at a certain location. We keep all of your records highly confidential, and though we will try to accommodate your restriction request, we are not required to do so if it is not feasible for us to ensure our compliance with law, or we believe it will negatively impact the care we may provide you. If we do agree, we will comply with your request unless the information is needed to provide you emergency treatment.
Right to a Paper Copy of this Notice: You have the right to obtain a paper copy of this NOTICE at any time upon request.
Notice of Health Information Privacy Practices: Effective Date of Notice: April 14, 2003